Terms & Conditions
SHIPPING & RETURNS
We offer free shipping over $100 via UPS, USPS, and FedEX within the continental US.
Orders can take 2-4 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Contact us if you have any questions.
IN STORE RETURN POLICY
Items purchased at our Harvard Square stores must be returned within ten days (with original tags and receipt) for store credit only. All SALE items and underwear are FINAL SALE.
ONLINE RETURN POLICY
Our Online Return policy is different than our In Store policy as we understand that customers have purchased an item without trying it on first. If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return for full refund.
Monellaboutique.com accepts returns provided that the items are returned within 14 days of the date of the order confirmation. All returned merchandise must be unworn, unused and in original condition, with original tags attached.
Monellaboutique.com reserves the right to refuse any return should it not meet these requirements. Original as well as return shipping and handling costs are not refundable.
PLEASE NOTE: All SALE items, undergarments and jewelry purchases are FINAL SALE and may not be returned or exchanged.
If you need to exchange something, you will be responsible for the return shipping, but we will cover the outgoing shipping of the new item.
HOW TO RETURN AN ITEM:
1.Ship your merchandise to the following address:
29 Brattle St
Cambridge, MA. 02138
2. Monella must receive your return within 14 days of when the order was placed. NO EXCEPTIONS. We recommend that you ship your returned merchandise via USPS, UPS, or FedEX with a tracking number. In the event that any return packages are lost, stolen, or mishandled, Monella cannot take any responsibility for reimbursement or compensation.
3. Once we receive your returned merchandise, your return will be processed within five business days. All refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.
4. Please note that Monella reserves the right to refuse any return that does not meet the above criteria.
If you have any questions, you can also email us at email@example.com.