SHIPPING & RETURNS
*Delivery date may vary according to UPS; we do not control the package after it leaves monellaboutique.com*
UPS will make three attempts to deliver a package. After the third attempt, UPS will call the customer and inform them of their delivery. To prevent any complications with your delivery, please provide your most accessible phone number. In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive a Web Credit for the returned goods. UPS does not deliver on federal holidays.
If you decide to refuse any shipments from monellaboutique.com, you are responsible for the original shipping charges and the cost of returning the package to monellaboutique.com. This amount will be subtracted from your merchandise credit.
P.O. Boxes APO/FPO
We cannot ship to P.O. Boxes or A.P.O. Box addresses. Orders will be canceled automatically without a valid street address.
ORDERING & PAYMENT
It takes approximately 1 to 2 business days to process an order before it is shipped. During periods of higher demand, orders may take up to 5 additional business days to process before being shipped.
We accept all major credit card payments. We do not accept personal checks, money orders, or direct bank transfers. Note your account will not be charged until your order actually ships
We may cancel your order, or part of your order, if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).
In the event that part of your order is out of stock, we will remove the out of stock item(s) from your order and will ship the remaining item(s). You will not be charged for out of stock items ordered.
If the out of stock item(s) is still desired, please continue to check our website for availability. Once the item(s) is available, a reorder must be placed.
Applicable sales tax will be added to all purchases shipping to Massachusetts and out-of-state.
Verification & Shipping:
When placing your order, please make sure to use your billing information (first and last name, billing address) and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order will be put on hold, pending verification. This may require us to contact you directly. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information, further delaying your order.
ORDER TRACKING & STATUS
Tracking Your Order
If you have a MonellaBoston.com account you can check the status of your order at any time.
Change or Cancel Your Order
Due to our mission to process your order as quickly and accurately as possible, when an order is placed there’s extremely limited time to change or cancel the order. Once our warehouse has processed your order, we will be unable to make any changes. If you need to change or cancel your order, please call (617) 876-6100 or email (M-F 10am -5pm PST) immediately.
Add Items to an Order You Just Placed
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order.
RETURNS AND EXCHANGES
Please note that all returns are for web credit ONLY. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 10 business days of receipt and we will provide you with an exchange or a Web Credit, minus the shipping costs. Returns must be unworn, unaltered, and unwashed with all tags attached.
The following items are not eligible for return or exchange:
Discounted or Promotional items
Final Sale merchandise
All full-price footwear may be returned only if they are unworn and returned in the original shoebox. If the footwear or shoebox is damaged, the returned item(s) will not be accepted and will be sent back to the customer at their expense.
Please follow the instructions on the Return/Exchange form included in your package and return your item(s) to the address below. Include your order number, the date the order was delivered to you, as well as the billing and shipping information. Please include the item(s) name, size (if applicable), single item price, total price of returned item(s), and a brief description of why the item(s) is being returned. Please reference Web Credit section below for additional information.
All returns must be sent via UPS, registered mail, or other delivery services that provide tracking information and requires a signature upon delivery. The customer is responsible for all shipping costs associated with exchanges unless monellaboutique.com has sent an incorrect or damaged item.
Once we have received your package, your return will be processed as a web credit within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Original shipping charges are non-refundable. We do not issue refunds.
All items purchased at a reduced price are FINAL SALE and cannot be returned or exchanged. We do not honor any coupon codes at this time.
Upon receipt of eligible returns, a customer will be issued a Web Credit minus the shipping costs. The Web Credit may then be used to purchase products on monellaboutique.com only. We apologize but web credits cannot be redeemed at Monella store location.
Web credits may be redeemed only over the phone by calling (617) 876-6100. Please include your name, web credit number, and shipping address as well as requested item information.
By accessing, browsing and/or using this website, you acknowledge that you have read, understand, and agree to be bound by the terms and conditions. By using this website, you agree to comply with all applicable laws and regulations. If you do not agree with these terms, please do not use the website.
*Prices on our website are exclusive to monellaboutique.com and are not reflective of the prices in our retail stores.*